Prices
Property rental prices are quoted per property per week. Some properties may be
available for shorter stays or for extra ‘part’ weeks (eg 10 days), please
enquire for availability and prices. Use of water, gas and electricity (except
for heating) is included. Use of heating where this is available is at an extra
charge, payable locally and will be either charged by units used or at a fixed
daily rate. If a telephone or internet connection is available this will be
charged according to number of units used and this amount is payable locally at
the end of the holiday. If a washing machine is available guests may be charged
for its use.
Booking and Payment
To reserve a property you should complete the booking form and at the same time
a non-refundable deposit of 30% of the total rental cost will need to be paid.
We will be unable to confirm the booking to you until the 30% deposit has been
received. However, as soon as this is received we will issue a confirmation
letter or email to you. Please ensure that you check this carefully to ensure
that it reflects the holiday that you have requested. The final balance payment
is payable at least two weeks prior to your arrival. If this is not received by
the due date we will regard your booking as cancelled. Any bookings made less
than two weeks prior to arrival must be paid in full with the booking. Full
directions of how to reach the property will be sent to you after receipt of the
final payment.
Number of Guests
The maximum number of guests for each property is as is indicated within the
property details and this must not be exceeded. Please advise us of the number
of guests in your party at the time of booking or if this number changes prior
to your arrival. This is to ensure that adequate linen is provided.
Changeover Days and Arrival/Departure Times
We are able to offer flexible changeover days as well as flexible arrival times
on most of our properties. Please enquire as to availability. We will arrange
for you to be met at or near the property by the owner or a keyholder. If you
are running later than your pre-arranged arrival time you will need to notify
the keyholder as soon as possible. We do request that you vacate the property by
12pm midday on your departure date. If you leave the property later you may
incur additional costs.
Car Hire/Airport Pickup
Depending on the location of the property you are renting, it may be essential
for you to hire a car for the duration of your holiday. Alternatively, if you
only require airport pickup/drop off then this can be arranged prior to the
commencement of your holiday at an additional price to be agreed, payable
locally.
Cleaning
All properties are thoroughly cleaned prior to your arrival. If your stay is for
two weeks or longer the property will be thoroughly cleaned and linen changed
once per week. Additional maid service can be arranged at an extra cost payable
locally. As a courtesy to our property owners we ask that you leave the property
in a tidy condition upon departure.
Pets
Pets are not allowed at any property unless by prior agreement.
Alterations and Cancellations by You
If you are prevented from proceeding with your holiday you may transfer your
booking to someone else. All outstanding sums remaining must be received by us
before we can accept a name change. We regret that no monies will be refunded if
you fail to arrive for your holiday.
Alterations and Cancellations by US
We will not cancel your holiday unless you have failed to pay the final balance
when due or except in extreme circumstances beyond our control, whereby we will
inform you as soon as possible and offer you an alternative property or a full
refund of all monies paid.
Personal Loss or Injury
We cannot be held responsible for any accident happening. All our property
owners are asked to take out adequate insurance for their property and we cannot
be held Liable if adequate cover is not in force. However, if you or a member of
your party suffers a theft, serious injury or illness we will offer, where
possible, guidance and assistance to help you. Please ensure that you have
adequate insurance to cover your personal belongings and medical costs.
Complaints
In the event that you wish to make a complaint, you must inform us and/or the
property owner immediately so that we have an opportunity to remedy the matter
as soon as possible. In the event that the matter cannot be resolved during your
stay you must notify us of full details in writing within 7 days of your holiday
ending. Failure to do so will reduce our ability to solve and/or investigate the
matter and as a result of this you will lose any entitlement you may have had to
claim compensation. Any compensation paid will be at the discretion of the
property owner.
Descriptions
We take all reasonable steps to ensure that the descriptions of each property
advertised are accurate. However, if changes are made to the property or its
services by the property owner without our knowledge, we cannot be held
responsible but we will endeavour to resolve the matter where possible.
Special Requests
Any special requests for your holiday should be made at the time of booking. We
will do our utmost to comply with your requests, which may be subject to
additional costs to be agreed.
Your responsibility
You should ensure that you do not behave in such a way which may cause loss or
distress or offence to any other person or damage to any property during your
stay. If you fail to meet these responsibilities we will not be liable to you in
any way and you will be fully responsible for any additional costs or expenses
that you or we may incur. Please note that upon arrival at your holiday
accommodation, for the security of the property owner, you may be required to
show proof of identity and proof of address to the owner/keyholder. Property
owners reserve the right to request a deposit of €150 payable upon arrival to
cover against damages or breakages within the property. This deposit will be
returned in full on your departure day providing no such damages or breakages
have occurred.
General
These terms and conditions form your holiday contract with us. Please read them
carefully. The person making the reservation accepts these terms and conditions
on behalf of all members of his/her party and also accepts full responsibility
for all payments due to us in relation to the holiday booked. When booking a
holiday we will ask you to confirm to us that you accept these terms and
conditions.
The design, all photographic images and all
text on this website remain the property of Trulli Italy in Puglia. No
part of this website may be used in its entirety, or in any edited form, by any
individual or any company, that has not been given express permission by Trulli
Italy in Puglia
